Incidents reported on status page for LeasePilot https://statuspage.leasepilot.co/ https://d1lppblt9t2x15.cloudfront.net/logos/b2a2449e4133badaa3fc8b6f09e1a743.png https://statuspage.leasepilot.co/ en https://statuspage.leasepilot.co/incident/444345 Mon, 14 Oct 2024 13:20:00 -0000 https://statuspage.leasepilot.co/incident/444345#aaf52515f1bb3df73155928bf6c5041d90a545642b5b0ba22911e9b68d6e04e3 # Actions Taken Upon identification of the problem, the following steps were taken: * Investigation into the root cause of the login failure. * Immediate restoration of the missing dependency. * Testing to ensure 2FA functionality was fully restored. # Resolution The dependency was successfully reinstated, and normal login processes were restored. Affected users were able to login with 2FA once again. # Preventative Measures To prevent recurrence, additional checks have been put in place during future cleanups and code deployments to ensure all required components for 2FA and other critical functions remain intact. https://statuspage.leasepilot.co/incident/444345 Mon, 14 Oct 2024 13:00:00 -0000 https://statuspage.leasepilot.co/incident/444345#59fdc9de178a4523ecdbefbe3462446bbf73b3111213b560121ca3b81335d3ef # Overview On October 14, 2024, users experienced issues logging into the system using two-factor authentication (2FA). This resulted in temporary access restrictions for a subset of users attempting to authenticate via 2FA. # Incident Summary The issue arose due to a missing system dependency, which was unintentionally removed during routine code cleanup. This impacted the functionality required to process 2FA login requests. Users experiencing issues logging into the system using two-factor authentication (2FA). This resulted in temporary access restrictions for a subset of users attempting to authenticate via 2FA. https://statuspage.leasepilot.co/incident/443531 Sat, 12 Oct 2024 13:00:13 +0000 https://statuspage.leasepilot.co/incident/443531#6d5c912064ed14204f56c77402031d969c1fae7439793434211bcc309c295abd Maintenance completed https://statuspage.leasepilot.co/incident/443531 Sat, 12 Oct 2024 10:00:13 -0000 https://statuspage.leasepilot.co/incident/443531#e28ee6290bbb709fbd1d8aff60bc823eb4b59ad54df1e9f5b4ab70532a40d451 We will be performing scheduled maintenance on the LeasePilot platform on Saturday, October 12th, from 6:00 AM to 9:00 AM EST. During this time, the platform will be temporarily unavailable. This update is part of our ongoing efforts to improve performance and reliability. We anticipate the platform will be back online shortly after the maintenance window. Thank you for your understanding. https://statuspage.leasepilot.co/incident/410883 Thu, 25 Apr 2024 18:43:00 -0000 https://statuspage.leasepilot.co/incident/410883#56739276ba7b0816e8ec302cefee0e4ae26730f20cda08baafb6a79c11cfca23 Root Cause: The disruption was traced back to a combination of increased transaction volume and resource constraints in our database infrastructure. These factors led to excessive locking and delays in processing requests. Resolution: The PlanetScale support team provisioned new database replicas and increased resource allocation to stabilize the service. We also adjusted our backup schedule to reduce frequency and improve performance. Future Mitigation: We will review our database schema and workload to optimize performance and prevent similar issues. Additionally, we will continue monitoring our system closely to ensure stability and reliability. We apologize for any inconvenience caused and appreciate your understanding and patience as we worked to resolve this issue. Please reach out to our support team if you have any further questions or concerns. https://statuspage.leasepilot.co/incident/410883 Thu, 25 Apr 2024 17:17:00 -0000 https://statuspage.leasepilot.co/incident/410883#cf360f9368feb8b8a19eb308f75fb8335232e92602b6cad55fb8a59f278ed723 LeasePilot is experiencing a service disruption affecting user access to our application. This was due to an unexpected increase in replication lag between database replicas, which impacted our ability to process transactions efficiently.