Actions Taken

Upon identification of the problem, the following steps were taken:
* Investigation into the root cause of the login failure.
* Immediate restoration of the missing dependency.
* Testing to ensure 2FA functionality was fully restored.

Resolution

The dependency was successfully reinstated, and normal login processes were restored. Affected users were able to login with 2FA once again.

Preventative Measures

To prevent recurrence, additional checks have been put in place during future cleanups and code deployments to ensure all required components for 2FA and other critical functions remain intact.

Overview

On October 14, 2024, users experienced issues logging into the system using two-factor authentication (2FA). This resulted in temporary access restrictions for a subset of users attempting to authenticate via 2FA.

Incident Summary

The issue arose due to a missing system dependency, which was unintentionally removed during routine code cleanup. This impacted the functionality required to process 2FA login requests.

Users experiencing issues logging into the system using two-factor authentication (2FA). This resulted in temporary access restrictions for a subset of users attempting to authenticate via 2FA.